Shipping Policy
Last updated: January, 2026
This Shipping Policy outlines how Vartec Industrial 2015 Ltd (“we”, “our”, or “us”) handles the delivery of products and materials.
1. Shipping Areas
We ship products within New Zealand. Delivery to remote or rural areas may require additional time or incur extra charges.
2. Processing Time
- Orders are processed after evidence of payment has been received
- Processing times may vary depending on product availability, fabrication requirements, and order volume
- Custom or made-to-order items may require additional production time, which will be communicated at the time of quoting
3. Shipping Methods
We use reputable third-party freight and courier services to deliver our products. Shipping methods may include:
- Standard courier delivery
- Freight delivery for large or heavy items
- Client-arranged pickup or transport (by prior agreement)
4. Shipping Costs
- Shipping costs are calculated based on item size, weight, and delivery location
- Any shipping charges will be clearly stated in your quote or invoice
- Additional charges may apply for oversized, heavy, or urgent deliveries
5. Delivery Timeframes
Estimated delivery times will be provided where possible but are not guaranteed. Delays may occur due to factors outside our control, including courier delays, weather conditions, or supply chain disruptions.
6. Risk and Ownership
- Risk of loss or damage passes to the customer once the goods are dispatched
- Ownership of goods transfers upon full payment unless otherwise agreed in writing
7. Damaged or Lost Goods
If goods arrive damaged or are lost in transit:
- Notify us within 2 working days of delivery or the expected delivery date.
- Provide photos and relevant delivery details
- We will assist in lodging a claim with the courier or freight provider where applicable
8. Incorrect Address
Customers are responsible for providing accurate delivery information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
9. Pick-Up Option
By prior arrangement, orders may be collected from our premises at:
70 Paul Matthews Road, Rosedale, Auckland 0632
Pickup times must be confirmed in advance.
10. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on our website with an updated revision date.
11. Contact Us
If you have any questions about shipping or delivery, please contact us:Vartec Industrial 2015 Ltd📧 Email: sales@vartecindustrial.co.nz
📞 Phone: 09 444 1335
📍 Address: 70 Paul Matthews Road, Rosedale, Auckland 0632